$200/agent
Customer Care
Dedicated support agents for your prop firm — not shared, not outsourced to a pool. Your customers talk to your team. NDA-signed, SLA-backed, always-on.
Average response time < 20 seconds. Average resolution time 5 minutes.
What you get
Dedicated agents (non-sharing, NDA-signed)
Multi-channel: live chat, Discord tickets, email
24/7 coverage available
SLA-backed response & resolution times
Knowledge base + macro library built for your product
Weekly QA reviews & coaching
Escalation flows & issue triage
CSAT tracking & reporting
Your timeline
Agent onboarding & product training
Channel setup (chat, Discord, email)
Knowledge base draft delivered
SLA targets agreed & monitoring live
Pricing
Standard
$499/agent
Launch Pricing
$200/agent
Minimum 7 staff
Add-ons
Private Cabin & Occupancy
Dedicated Private Office for your agents
Frequently asked questions
Ready to get started with Customer Care?
Book a call or request a custom proposal. We'll have a plan for you within 24 hours.