⚡FundedNation
Fully Managed Ops with 30s First Response
We manage customer care, tech, marketing, and backend as an integrated operation. Average first response ≈ 30 seconds during live hours.
Objectives
- Instant, accurate support across all channels
- Reduce drop-offs and ticket backlogs
- Keep marketing, product, and support in lockstep
“Customers get answers in seconds. The rest of the org moves faster because of it.”
What We Delivered
- Multi-channel support: live chat, email, Discord tickets, social DMs
- KB/FAQ + macros; QA reviews; weekly coaching
- Marketing ops (newsletters, banners, social calendar) connected to support insights
- Backend/tech coordination: issues triage, status comms, release notes
Results
≈30s average first response (live hours)
Smoother handoffs between support ↔ tech ↔ marketing
Faster resolution via macros & playbooks
Key Metrics Tracked
First response timeAvg handle timeResolution timeCSATReopen rateBacklog
Tech Stack
Zendesk/Freshdesk/TidioDiscord botsGA4/ESPNotion/ClickUp
Want results like these?
Let's talk about what we can do for your prop firm.